Return Policy

Defective or Damaged Products

Please accept our sincerest apology if you received a defective or damaged product. Please contact us with images of the product along with your order number within 7 days and we will gladly send out a replacement order.

Returns

We do not accept returns for refunds. Our guarantee only covers defective or damaged products. Your satisfaction is our priority, but this policy is in place so that we can continue to offer worldwide shipping at a low cost.

 

Lost or Stolen Packages

Imagine Auto Models is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Imagine Auto Models will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.